Terms of Service

Loop is owned and operated by Kavalry Technologies Private Limited (“Kavalry”, “we”, “us”, “our”), registered at 1st Floor, 316, 14th B Cross Road, 7th Main, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India. References to “Loop”, the “Service”, or the “Platform” in these Terms mean the runyourloop.com / ryloop.co product and its related interfaces, APIs, and back-end systems.

To create a Loop account you must be at least eighteen (18) years old and able to enter into a binding contract under applicable law. If you use Loop on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms and that the organisation accepts them.

We may require you to verify your identity, business details, or domain ownership at any point, and may suspend access until such verification is complete.

By signing up for Loop, logging in, or otherwise using the Service, you confirm that you have read these Terms and our Privacy Policy and that you agree to be bound by them. If you do not agree with any part of these Terms, you must stop using Loop. Continued use after we publish an update constitutes acceptance of the updated Terms.

Loop is an AI agent that, on the user’s instruction, drafts and sends emails, places voice calls, and manages follow-up conversations with leads that the user provides or connects through Topmate. Kavalry provides the technology that runs Loop; the messages, calls, and bookings produced through Loop are sent on the user’s behalf and under the user’s account.

Kavalry operates as an “Intermediary” under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We do not author, endorse, or otherwise verify user-supplied content, leads, or campaigns, and we claim the safe-harbour protections available under Section 79 of the IT Act to the extent applicable.

Loop is not an employer, recruiter, marketing agency, or party to any transaction between you and your leads. We do not validate the qualifications, claims, or statements of any user.

You are responsible for keeping your account credentials, OTPs, and API keys confidential, and for all activity that occurs under your account. You must notify us promptly at support@topmate.io if you suspect any unauthorised access. Kavalry is not liable for losses arising from your failure to safeguard your credentials.

We may suspend or close any account that has been inactive for more than twelve (12) consecutive months, or that we believe is associated with fraudulent, abusive, or unlawful conduct.

You agree not to use Loop, and not to instruct Loop on your behalf, to:

• send unsolicited bulk email, voice calls, or messages, or otherwise contact recipients in violation of applicable anti-spam, telemarketing, or data-protection law (including but not limited to CAN-SPAM, TCPA, GDPR, UK GDPR, and the DPDP Act, 2023);
• contact individuals from whom you do not have a legally adequate basis to contact (consent, contract, or legitimate interest as defined under applicable law);
• impersonate any person or entity, including any other Loop user, public figure, or employee of Kavalry;
• promote violent extremism, terrorism, child sexual abuse material, fraud, money laundering, illegal gambling, or any other unlawful activity;
• send content that is defamatory, harassing, threatening, obscene, sexually explicit, hateful, or that targets individuals on the basis of protected characteristics;
• introduce malware, viruses, scraping bots, or otherwise probe, attack, or disrupt Loop’s infrastructure or that of any third party;
• reverse-engineer Loop, its underlying models, or its outputs in order to build a competing service, or extract Loop’s data for any commercial purpose;
• resell, sublicense, or transfer access to Loop without our prior written consent.

Violation may result in immediate suspension or termination and, where appropriate, referral to law-enforcement authorities.

You retain ownership of the contacts, lead lists, message history, voice samples, tone-training material, and other content that you provide or generate through Loop (“Customer Content”). You grant Kavalry a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and display Customer Content solely to operate and improve the Service for you. The licence ends when you delete the content, except where backup, audit, or legal-hold obligations require us to retain it for longer.

You warrant that the Customer Content you submit (a) is yours or properly licensed to you, (b) is accurate and not misleading, (c) does not infringe any third-party intellectual-property, privacy, or publicity right, and (d) was collected with the consent or other lawful basis required by applicable law to permit the outreach you ask Loop to perform.

Loop learns your tone from the past replies, bio, and other writing you authorise it to read. The drafts Loop produces are derivative of those inputs and are sent under your account; you remain responsible for the final content of every message and call.

When you enable Loop’s voice-calling feature, Loop places phone calls to your leads using AI-generated voice that is intended to sound like you. By turning the feature on, you confirm that:

• you have a lawful basis to contact each recipient at the phone number you have provided (including, where required, prior express written consent for marketing calls under TCPA or equivalent law);
• you will comply with all applicable disclosures, including identifying the call as being placed on behalf of you or your business and obtaining consent to record the call where required by local law;
• you will respect do-not-call lists, opt-out requests, and any other recipient preferences communicated to you or to Loop.

You are solely responsible for the legality of the calls and the messages Loop sends on your behalf. Kavalry is not a party to the underlying transaction between you and your lead.

All rights, title, and interest in and to Loop — including source code, models, prompts, design, brand, trademarks, and user-interface elements — are and remain the property of Kavalry and its licensors. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use Loop for your own internal business use.

You may not copy, modify, adapt, translate, reverse-engineer, decompile, disassemble, or create derivative works of Loop or its outputs, except to the extent applicable law expressly permits.

In accordance with the IT Rules, 2021 and the DPDP Act, 2023, our Grievance Officer is:

• Name: Ankit Agarwal
• Email: support@topmate.io
• Address: 1st Floor, 316, 14th B Cross Road, 7th Main, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India

We acknowledge grievances within twenty-four (24) hours of receipt and resolve them within fifteen (15) calendar days, subject to the nature of the grievance and the information you have provided. Content that violates these Terms or applicable law will be taken down within thirty-six (36) hours of a valid court order, government direction, or notice from a competent authority.

Loop is offered on a freemium basis with paid plans listed at /pricing. Paid plans renew automatically for the same term unless cancelled before renewal. Plans include a monthly credit allocation that resets at the start of each billing cycle and does not roll over.

Charges are processed in the currency listed at checkout through licensed third-party payment gateways. Taxes (including GST where applicable) are calculated according to applicable law and added to the amount you authorise. Upgrades take effect immediately with the difference prorated to the current cycle; downgrades take effect on the next billing cycle.

Because Loop credits are consumed in real time the moment a message is sent or a call is placed, refunds for credits already consumed are not available. If you believe a charge is incorrect, contact support@topmate.io within thirty (30) days and we will investigate. Refunds for unused subscription time are at our discretion and, where granted, processed within 5–7 business days. Unauthorised chargebacks may result in account suspension and recovery action.

We may suspend or terminate your access to Loop, with or without notice, if (a) you materially breach these Terms; (b) you fail to pay amounts due; (c) we are required to do so by a valid legal process, court order, or competent authority; (d) we reasonably believe continued operation of your account creates legal, security, or reputational risk to us or our other users; or (e) the business changes such that providing the Service is no longer feasible.

You may close your account at any time from your settings. Cancellation stops further charges and ends the Service at the end of the then-current billing period. On termination, your right to use Loop ends. We may retain Customer Content as required to comply with law or to defend legal claims; otherwise it is deleted or anonymised in accordance with our Privacy Policy.

Loop is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Kavalry disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that AI-generated content will be free of mistakes or bias, or that any specific outcome (booking, reply, revenue) will result from using Loop.

To the maximum extent permitted by law, Kavalry’s total aggregate liability arising out of or relating to these Terms or your use of Loop will not exceed the greater of (a) the fees you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) INR 1,000. In no event will Kavalry be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

You agree to indemnify, defend, and hold harmless Kavalry, its affiliates, officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, or expense (including reasonable legal fees) arising out of (a) your use of Loop, (b) Customer Content or campaigns you run through Loop, (c) your breach of these Terms or applicable law, or (d) infringement by you of any third-party right.

Force majeure. We are not liable for any delay or failure caused by events outside our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, infrastructure outage, or third-party service failure.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or a successor in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms, together with the Privacy Policy and any documents they reference, constitute the entire agreement between you and Kavalry regarding Loop and supersede all prior agreements or understandings.

Amendment. We may update these Terms from time to time. We will post the updated Terms with a new “Last updated” date; material changes take effect 30 days after we post or notify you, whichever is earlier.

Independent parties. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and Kavalry.

Loop is operated in accordance with applicable law, including the Indian Contract Act, 1872; the Information Technology Act, 2000; the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Digital Personal Data Protection Act, 2023; and the Digital Personal Data Protection Rules, 2025 (once notified).

These Terms are governed by and construed under the laws of India, without regard to its conflict-of-laws principles. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka. The parties will attempt to resolve any dispute through good-faith negotiation for thirty (30) days before initiating mediation or litigation.

Questions about these Terms, legal notices, and grievances: support@topmate.io. Postal: Kavalry Technologies Private Limited, 1st Floor, 316, 14th B Cross Road, 7th Main, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India.