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Working the Conversations inbox
How Loop's Conversations inbox is organized — filters, channel chips, who's holding each thread, and when Loop needs you.
The Conversations inbox is where every reply Loop gets — over Email, Voice, Instagram, or WhatsApp — lands in one list. Each thread shows who's holding it, a colored dot for whether it needs your attention, and filters to narrow by engagement or channel. You can take control of any thread, or hand it back to Loop any time.
How is the inbox laid out?
On a wide screen, Conversations is a three-column view: the conversation list on the left, the open thread in the middle, and a context panel on the right with what Loop knows about that person. On a narrower screen, you see the list first and tap into a thread — a back action returns you to the list.
The list picks the first conversation automatically on desktop so the thread and context panel are never empty; on mobile it waits for you to pick one.
How do I tell which conversations need me?
Every row in the list carries a small confidence dot to its left:
- Sage — Loop is handling it, nothing needs your eye right now.
- Ochre — there's a new message; worth reviewing what Loop drafted.
- Loop Orange-Red — needs you now, because you've taken control of that thread.
Unread messages also show in bolder text, and a small dot next to the person's name marks the conversation as Engaged once they've replied back.
What are the filters and channel chips?
At the top of the list you can:
- Search by name, email, handle, or message text.
- Filter by All, Engaged, or Not engaged.
- Filter by channel — a chip row appears once you're working across more than one channel (Email, Voice, Instagram, WhatsApp), so you can jump straight to, say, Instagram replies. A chip for a channel you've connected shows up even before any conversation on it has come in yet.
If a filter combination turns up nothing, the list offers a Show all conversations link to clear filters back to default.
What does "Loop is handling" vs "Take control" mean?
Each open thread shows a status pill next to the composer:
- Loop is handling — Loop is replying on this conversation on its own. You can click Take control to step in.
- You're handling — you've taken the wheel. Loop has paused: it won't send any more replies on its own, and any already-scheduled follow-up emails or calls are cancelled. You can click Hand back to Loop at any point, and Loop resumes the conversation from there — taking control is reversible.
Because pausing Loop stops scheduled sends, clicking Take control opens a confirmation dialog that spells this out before you commit. If the conversation spans more than one channel, the dialog also lets you pick which channel you want to reply on.
What is "Loop would send next"?
Before Loop sends anything on a thread it's handling, you can preview the draft in a card above the composer labeled Loop would send next. From there you can:
- Send as Loop — the message goes out under Loop's name, as if Loop sent it itself.
- Take the wheel & edit — takes control of the thread and drops the same draft text into the composer so you can adjust it before sending, instead of starting from a blank line.
Every message Loop sends can also show a collapsed "Because…" explanation underneath it — click to expand and see the reasoning behind that particular reply.
What does the free-window countdown mean?
On WhatsApp and Instagram threads, a small countdown next to the composer shows how long the platform's free-reply window stays open (for example, "Free window 18h 32m left"). Once it closes, it reads "Window closed" — a reminder that platform messaging rules, not Loop, decide when a channel-native reply is still allowed.