v1.66.0
Post-call follow-ups get smarter and safer
voiceautomationsplatform
Post-call follow-ups now adapt to replies, ask for a better time when we miss, and show read receipts.
New features
- When a call doesn’t connect, Loop can ask the person once for a better time to talk.
- Read receipts on post-call messages let you see if they were viewed.
- Readiness re-scores after each reply, so Loops adapt in real time.
- Collision protection stops duplicate post-call follow-ups to the same person across your account.
Experience updates
- Post-call housekeeping no longer clutters Conversations; we hide those threads so your inbox stays focused.
- Post-call flows now honor your loop settings end-to-end, including timing and rules.
Bug fixes
- Older call analysis can no longer overwrite a newer call; the latest call stays the source of truth.
- Post-call follow-ups don’t consume your credits; waived credits now count correctly in totals.
- Analysis and readiness now match your plan’s model tier instead of a fixed choice.