Voice handoffs carry notes and context

New features

• When Loop books or schedules a callback from a call, the notes, the person’s source, and their persona now land with you or your rep.
• Follow-ups can nudge 30 minutes after delivery if there’s no reply, and Loop won’t re-pitch someone who already has your offer link.
• Not interested now declines just this loop, while do-not-call only applies when someone asks for it explicitly.

Experience updates

• Calls close more naturally with a clear goodbye, and Hinglish handling is tighter on India-English mixes.
• People can cut in on phone calls more reliably, and speech pickup holds up better on noisy lines.
• Calls pull from your knowledge base more reliably and spin up faster.
• Team drill-down shows correct per-person warnings and counts, adds a quick reassign path, and gives you Open in panel from the list.
• The Chrome extension stays signed in more reliably, and if it can’t reach Loop you’ll see a clear unavailable message instead of confusing errors.
• Voice quality holds up better on low-bandwidth lines and avoids awkward dead air between words.

Bug fixes

• Saying Not now on a post-webinar loop now defers correctly instead of opting the person out.
• If someone asks who’s calling, Loop stays on-brand and offers a helpful redirect instead of drifting into the wrong script.
• Fixed rare pacing bugs so budgets and time slices update correctly without manual reloads, and late-claim races are gone.